When you make a report of anti-social behaviour it will be responded to by a member of the Tenancy Team (usually the tenancy officer for the address complained about). For the most serious cases, we may refer it immediately to the Wolverhampton ASB Unit or involve them at a later stage
We prioritise reports based on the seriousness and urgency of the issue:
Includes:
domestic abuse
hate crimes or hate incidents
physical violence
threats, harassment, or intimidation
criminal behaviour or crime
Response time: Within 1 working day
Includes:
noise nuisance (within Bushbury Hill EMB -managed properties)
drug or alcohol-related issues
street nuisance
vandalism or damage to property
Response time: Within 3 working days
Includes:
misuse of communal areas or loitering
garden nuisance
litter, rubbish, or fly-tipping
nuisance from vehicles
pets or animal-related nuisance
Response time: Within 5 working days
Category D reports do not meet the policy or legal threshold for anti-social
behaviour. However, we understand that concerns raised are important. Depending
on the nature of the situation, we will provide advice and guidance to help you
manage it in accordance with out Nuisance Behaviour Policy.
Where appropriate, we may signpost you to a partner agency that can offer the right support.
Response time: Within 5 working days
We define nuisance as complaints that do not meet the threshold for ASB
We will acknowledge the issue within five working days and assess whether the issue falls under this policy or should be redirected to the ASB or Complaints procedure.
The Tenancy Officer for the alleged perpetrator’s address will manage the case and offer informal resolution options, including mediation.
Response time: Within 21 days, or such other time limit as may be reasonable in the circumstances.
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